Terms of service

1. About These Terms

These Terms of Service govern your use of the ACEPROD online store at aceprod.shop and purchases made through the store.

“ACEPROD,” “we,” “us,” and “our” refer to the business operating this store under the ACEPROD brand. “You” and “your” refer to the person using the website or purchasing our products.

ACEPROD sells fashion bags. Our store is hosted on Shopify, which provides the ecommerce platform supporting our website and checkout. Your purchase is from ACEPROD, and Shopify’s involvement does not replace our responsibilities as the seller.

Please read these Terms before ordering. By placing an order, you agree to the terms made available to you for that purchase, subject to applicable law.

Nothing in these Terms excludes, restricts, or modifies consumer rights or remedies that cannot lawfully be excluded, restricted, or modified.

2. Related Policies and Purchase Conditions

These Terms should be read together with our Return & Refund Policy, Payment Methods & Payment Terms, Privacy Policy, and the shipping and product information provided before purchase.

Product-specific conditions apply only where they are clearly disclosed before you order and are permitted by applicable law.

We will not use a general provision in these Terms to withdraw a specific product description, delivery commitment, or refund entitlement agreed for your purchase.

Mandatory consumer protections take precedence over any conflicting provision.

3. Eligibility and Customer Information

You must have the legal capacity to enter into a purchase agreement under the laws applicable to you. Otherwise, a parent, guardian, or other legally authorized person must make the purchase on your behalf.

Please provide accurate and complete contact, billing, and delivery information. You must be authorized to use the payment method selected for your order.

If you use a customer account, take reasonable steps to protect access to it and the associated email address. Contact us promptly if you suspect unauthorized activity. These Terms do not make you automatically responsible for activity resulting from a security failure for which we are legally responsible.

4. Products and Descriptions

The relevant product page provides information about the bag, including its listed materials, dimensions, colors, features, and included accessories.

Please review your selected product and options before ordering.

Lighting and screen settings may affect how colors appear. This does not excuse supplying a product that materially differs from its description or other representations made before purchase.

Any measurement tolerance or product variation applies only where disclosed in the relevant product information. These Terms do not introduce an additional, undisclosed tolerance.

Updates to product listings apply to future purchases and do not change the specifications agreed for an existing order without your agreement.

5. Prices, Currency, and Charges

Review the currency code displayed with prices and at checkout. A dollar symbol alone does not identify the currency.

For the same selected shopping market and currency, the product price will not increase during checkout. Applicable promotions may reduce it. Changing your selected market or currency may update the prices presented before you place the order.

Before payment, checkout displays the amount payable to ACEPROD, including the products, applicable discounts, shipping charges, and taxes or duties collected by us.

Any mandatory charges payable to ACEPROD must be disclosed before you complete the purchase. We will not automatically add an unrequested product or service to increase your order total.

We will not increase an authorized payment or charge you for an additional purchase without your agreement.

Promotion conditions, including eligible products, minimum purchase requirements, and expiry dates, apply as disclosed before purchase. Refund calculations reflect the discounts actually applied to the returned or canceled items.

6. Payment Methods and Authorization

ACEPROD uses Shopify Payments as its primary payment processor. Supported payment options include:

• Visa
• Mastercard
• American Express
• UnionPay
• Shop Pay
• Apple Pay
• Google Pay

Availability depends on your location, currency, card issuer, device, browser, and the payment provider’s eligibility requirements. The options displayed at checkout are the options available for your transaction. Payment remains subject to authorization.

Shop Pay is an accelerated checkout service. Its availability does not, by itself, mean installment payments or financing are offered.

By submitting payment, you authorize payment of the total shown at checkout. Your payment provider may place a temporary authorization hold before funds are collected. A pending transaction does not necessarily indicate a completed charge.

Payment must be successfully collected before dispatch. If authorization or collection fails, we may contact you for resolution or cancel the affected order, subject to applicable law.

Your bank or payment provider may separately charge foreign transaction, cross-border, or currency conversion fees. These charges are determined by that provider.

Never email us your full card number, card security code, banking password, or one-time verification code.

7. Placing and Accepting Orders

Submitting an order constitutes an offer to purchase the selected products under the conditions presented before submission.

An automated acknowledgment may confirm receipt of your order without confirming acceptance. We accept your order when we expressly communicate acceptance or dispatch the products, whichever occurs first, subject to applicable law. A confirmation that expressly accepts your order will be treated accordingly.

An order confirmation does not necessarily mean that the products have shipped.

Before acceptance, we may decline an order on reasonable grounds, including:

• The selected product is unavailable.
• Payment cannot be authorized or collected.
• Necessary delivery information is incomplete.
• We cannot deliver to the requested destination.
• There are reasonable grounds to suspect fraud or unauthorized payment.
• A material listing or pricing error needs to be resolved.

Where appropriate, we will contact you to resolve the issue. If we decline an order after collecting payment, we will notify you and refund the affected payment and charges no longer applicable within 7 business days, or sooner where required by law.

We will not arbitrarily cancel or materially change an accepted order.

8. Listing or Pricing Errors

If a material error affects your order, we will explain the issue and seek an appropriate resolution consistent with your purchase agreement and applicable law.

Where a correction requires your agreement, we will offer you the relevant options before proceeding. We will not charge a higher price or substitute a materially different product without your consent.

If the affected purchase is canceled, we will refund the collected payment and charges no longer applicable within 7 business days, or sooner where required by law.

An error does not give us an unrestricted right to withdraw from an accepted order or override your statutory rights.

9. Shipping and Delivery

Available delivery destinations, shipping charges, and applicable processing and delivery estimates are provided through our shipping information and checkout.

Our Australian business address does not, by itself, establish where a product is manufactured, stored, or dispatched.

Please provide a complete and accurate delivery address. Contact us promptly if you discover an error. Address changes may not be possible once processing or dispatch has progressed.

Estimated timeframes must be read together with any specific commitment made for your order. Describing a timeframe as an estimate does not remove our obligations concerning delayed or undelivered goods.

Where the U.S. Mail, Internet, or Telephone Order Merchandise Rule applies, we must have a reasonable basis to ship within the stated timeframe or, if none is stated, generally within 30 days after receiving a properly completed order. This concerns shipment, not delivery.

If shipment will be delayed, we will provide the required notice and cancellation option, obtain consent where required, and cancel and refund when required. Our acceptance process does not postpone these obligations.

Where that Rule requires a refund within seven working days, that deadline applies and is not extended by our definition of business days.

If your parcel is missing, damaged, or marked delivered but cannot be located, contact us. We will investigate and provide the appropriate resolution under the purchase agreement and applicable law. A tracking update alone does not conclusively determine whether our delivery obligations have been fulfilled.

10. Customs, Duties, and Import Charges

Cross-border deliveries may attract import duties, taxes, or customs clearance charges.

Amounts collected by ACEPROD are identified at checkout. If destination charges are payable separately by you, that responsibility must be disclosed in the delivery terms available before purchase.

These Terms do not impose previously undisclosed import responsibilities or authorize an additional charge by ACEPROD after purchase.

Amounts paid directly to customs authorities or other third parties are subject to their refund procedures. This does not limit any reimbursement obligation we have under applicable law.

11. Order Changes and Cancellations

To request an order change or cancellation, email info@aceprod.shop promptly with your order number and the requested change.

We will check whether fulfillment can be stopped or amended. Sending a request does not automatically stop processing or dispatch. Voluntary cancellation may not be possible once fulfillment has begun.

This restriction does not apply where you have a statutory cancellation right, including an applicable right arising from a shipping delay.

If we confirm cancellation before dispatch, we will refund payment collected for the canceled items and shipping charges no longer applicable within 7 business days, or sooner where required by law.

If payment was authorized but not collected, we may cancel the authorization instead of issuing a refund. Your financial institution controls when the hold disappears.

If the order has already shipped, our Return & Refund Policy applies together with any statutory cancellation rights.

12. Change-of-Mind Returns

Our voluntary change-of-mind return policy provides the following:

• Request a return by emailing info@aceprod.shop within 30 calendar days after receiving the item.
• For separate shipments, each item’s return period begins when that item is received.
• Send the item within 14 calendar days after receiving our return instructions. It does not need to arrive within that period.
• Return the bag unused, unwashed, and unaltered, without stains, odors, scratches, or damage caused after delivery.
• Include the original attached tags, supplied accessories, and original product packaging where supplied.
• Provide an order number or other reasonable proof of purchase.

You may open the shipping package and carefully inspect the bag. Ordinary inspection does not, by itself, make the item ineligible.

The date you send your return request determines whether it is timely. A delay in our response will not invalidate a request submitted within the return window.

Discounted items are eligible on the same basis as full-price items.

For change-of-mind returns, you purchase the return label and pay the carrier’s actual shipping charge. There is no fixed return shipping fee under this policy.

Contact us for the confirmed return address before purchasing postage. A North American delivery address does not guarantee a domestic return destination; international return postage may be necessary. Our business contact address is not automatically the return address.

We do not charge restocking fees or deduct our payment processing fees from your refund.

13. Faulty, Damaged, Incorrect, or Misdescribed Products

Contact info@aceprod.shop if your item is defective, arrives damaged, is incorrect, or materially differs from its description.

Please describe the issue and provide reasonable proof of purchase. Photographs can help with assessment where reasonably available, but an unboxing video is not required.

We may reasonably assess the issue before determining the appropriate remedy. Where the issue is confirmed, we will cover reasonable return shipping costs by arranging a suitable return method or reimbursing reasonable postage expenses. Please retain receipts.

The remedy will depend on the issue and applicable law and may include repair, replacement, refund, or compensation.

Where Australian Consumer Law applies, you retain the nonexcludable consumer guarantees. For a major failure, you may choose a refund or replacement. A minor failure must be remedied as required by law, including further remedies if it is not resolved within a reasonable time. Compensation for reasonably foreseeable loss or damage is available where the law provides it.

Our voluntary return window, unused-condition requirements, tags, and packaging requirements do not restrict statutory remedies. Consumers elsewhere retain the mandatory protections applicable to their purchases.

14. Refund Amounts and Processing

For an eligible change-of-mind return, we refund the amount actually paid for the returned item, including applicable refundable taxes.

Original delivery charges are not refunded for change-of-mind returns unless required by law. If your order qualified for free shipping, we will not deduct an undisclosed original shipping cost.

Where we refund an item because it was defective, damaged on arrival, incorrect, or materially misdescribed, the refund includes the amount paid for that item, applicable refundable taxes, and original delivery charges attributable to it. If the entire order is refunded for such an issue, the original delivery charge is also refunded.

For an eligible return, we will complete our assessment and issue the refund within 7 business days after receiving the returned item. If we confirm that no return is necessary, we will issue the refund within 7 business days after that confirmation. Any earlier legal deadline takes precedence.

If we decline a voluntary change-of-mind return, we will explain the reason and discuss the next steps without imposing an undisclosed deduction.

Refunds are issued through the original payment method. We do not require store credit in place of a monetary refund to which you are entitled.

After issuance, your payment provider may take up to 10 additional business days to credit the refund. This is an estimated banking timeframe, not a guaranteed arrival date. Contact us if the refund has not appeared after that period.

If your original card has expired or been replaced, contact your card issuer about how the refund will be credited. Bank fees and exchange rates may affect the amount reflected in your account currency.

For a different style or color, request a return and place a separate order. This does not restrict a statutory right to replacement.

For our stated processing periods, “business days” means Monday through Friday, excluding public holidays in New South Wales, Australia. This definition does not extend a deadline imposed by applicable law.

15. Acceptable Website Use

You must not use the website to:

• Place fraudulent orders or make unauthorized payments.
• Impersonate another person.
• Introduce malware or interfere with website security.
• Access nonpublic systems or another person’s information without authorization.
• Deliberately disrupt the website or evade legitimate security controls.
• Infringe intellectual property, privacy, or other legal rights.

These restrictions do not prevent lawful complaints, honest reviews, legitimate payment disputes, or other legally protected activities.

16. Intellectual Property and Submitted Content

Website branding, photographs, text, and designs may be protected by intellectual property laws and belong to ACEPROD or the relevant rights holders.

You may use website content for shopping and retain copies of your order information and applicable policies. Other reproduction or commercial use requires permission unless permitted by law.

You retain ownership of content you submit. We may use support messages and related photographs as reasonably necessary to address your request and manage the transaction.

If you submit a review for public display, we may display it with the name or identifier you select for that purpose. We will not use private support photographs in advertisements without your consent.

17. Privacy and Shopify Services

Our Privacy Policy describes how personal information is collected, used, disclosed, and retained in connection with the store, together with applicable privacy choices and rights.

Shopify hosts our store and processes personal information when you visit or purchase. Information is shared with Shopify and service providers involved in operating the store, which may process it in other countries.

If Shopify Network Intelligence is enabled, Shopify also uses information from interactions with this store, other merchants, and Shopify to provide Enhanced Services, including personalization and advertising-related services. This processing is subject to applicable transparency, consent, and opt-out requirements.

For Shopify’s practices and privacy requests, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

You may contact info@aceprod.shop about ACEPROD’s handling of your information or to exercise applicable privacy rights. Shopify’s portal does not replace requests directed to ACEPROD.

Agreeing to these Terms does not, by itself, constitute consent to optional marketing or tracking that requires separate consent.

18. Third-Party Services and Website Availability

Independent payment, wallet, and other third-party services may have their own terms governing your use of those services. Those terms do not remove ACEPROD’s responsibilities for your purchase.

Website access may occasionally be interrupted by maintenance, technical problems, or events outside our reasonable control. If an interruption affects an existing order, contact us by email.

An interruption does not remove an entitlement to products, refunds, or other remedies already owed.

19. Responsibility and Access Restrictions

Each party remains responsible for its acts and omissions to the extent provided by applicable law.

We do not promise uninterrupted website access or an absence of all technical errors. This does not exclude responsibility for product conformity, fulfillment, appropriate security, or other legal obligations.

Nothing in these Terms excludes nonexcludable liability, including liability for fraud or any death or personal injury for which liability cannot lawfully be excluded.

We may reasonably restrict website or account access to address fraud, unlawful conduct, a security threat, or a material breach of these Terms. Where practicable and appropriate, we will explain the reason and allow an opportunity to resolve the issue.

An access restriction does not extinguish an existing order, refund entitlement, or statutory right. You may continue to contact us by email concerning those matters.

20. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia, subject to mandatory consumer protections applicable to you.

This choice of law does not deprive you of protections that cannot be excluded under the laws applicable to your purchase. It does not require you to bring proceedings exclusively in Australia where applicable law permits another forum.

You may contact info@aceprod.shop to seek a resolution of a dispute.

Contacting us is not a mandatory prerequisite to exercising a legal right, raising a legitimate payment dispute, contacting a regulator, or bringing proceedings. These Terms do not impose mandatory arbitration or a class-action waiver.

21. Changes and Interpretation

We may update these Terms for future purchases or website use. We will publish the revised version with an updated date and provide additional notice where required.

The terms applicable when an order was placed continue to govern that purchase unless a change is agreed with you or required by law.

If a provision is unenforceable, the remaining provisions continue only to the extent they can lawfully operate. An invalid provision will not be interpreted to remove mandatory consumer protections.

A delay in exercising a right does not automatically waive that right.

22. Contact Information

ACEPROD

Website: aceprod.shop
Email: info@aceprod.shop
Business Address: UNIT 50, 73 ANGLESEA ST, BONDI NSW 2026, AUSTRALIA