Payment Methods

This policy explains how payments are handled when you purchase fashion bags from ACEPROD at aceprod.shop. Please review these terms before placing an order.

1. Accepted Payment Methods

ACEPROD uses Shopify Payments as its primary payment processor. We accept the following credit and debit cards, subject to card eligibility and issuer approval:

• Visa
• Mastercard
• American Express
• UnionPay

We also offer the following accelerated checkout options for eligible customers:

• Shop Pay: Complete checkout using payment and shipping information saved with Shop Pay.
• Apple Pay: Pay using a supported card in Apple Wallet through a compatible device and browser.
• Google Pay: Pay using a supported payment method through Google Pay.

Payment availability may depend on your location, card issuer, device, browser, transaction currency, and payment provider requirements. Available options are displayed at checkout. Acceptance of a card brand does not guarantee approval of every card or transaction.

Shop Pay is an accelerated checkout service. Its availability does not, by itself, indicate that installment payments or financing are offered.

2. Prices and Currency

Please review the currency code displayed with the price and at checkout before placing your order. A dollar symbol alone does not identify whether an amount is in U.S., Canadian, Australian, or another dollar-denominated currency.

For the same selected market and currency, the product price remains consistent from the product page through checkout, except for applicable discounts. If you change your selected market or currency, review the updated prices before confirming payment.

Your payment is processed in the currency shown at checkout. If your payment account uses a different currency, your bank or payment provider may convert the transaction using its own exchange rate.

3. Order Total, Shipping, Taxes, and Duties

Before you submit payment, the checkout order summary shows the amount payable to ACEPROD, including the product subtotal, applicable discounts, shipping charges, and any taxes or duties collected by us.

Applicable shipping charges and taxes are disclosed before you confirm the order. Review the total and delivery details carefully before authorizing payment.

For an international shipment, duties, import taxes, or customs clearance charges may apply under the rules of the destination country. Whether these charges are collected at checkout or payable on import depends on the delivery terms applicable to your order. Amounts collected by ACEPROD are identified at checkout.

Any separately payable import charges must be considered together with the delivery information provided before purchase. This policy does not mean that all orders are subject to additional import charges.

ACEPROD will not increase the authorized payment amount without your consent.

4. Fees Charged by Your Payment Provider

Your bank, card issuer, or wallet provider may apply currency conversion, foreign transaction, or cross-border fees. Some providers may charge a cross-border fee even when a purchase is processed in your account currency.

These fees are set by your financial institution and are separate from charges collected by ACEPROD. Please contact your payment provider for information about its exchange rates and fees.

5. Payment Authorization and Collection

By submitting an order, you confirm that you are authorized to use the selected payment method and authorize payment of the order total shown at checkout.

For card payments, authorization and collection are separate steps. An authorization may temporarily reserve funds or reduce your available balance before the payment is collected. A pending entry on your statement does not necessarily mean that a payment has been completed.

Payment may be collected at checkout or after authorization during order processing. The time at which a transaction appears as pending or completed on your account also depends on your payment provider.

If payment cannot be authorized or collected, we may be unable to process your order. We may contact you or cancel the order if the payment issue cannot be resolved.

An order acknowledgment confirms receipt of your order. It does not confirm dispatch.

6. Billing Information and Verification

Please provide accurate billing and contact information. Your billing address should match the information held by your card issuer where required.

Your payment provider may request additional authentication, such as approval through a banking app or a one-time verification code. Complete authentication only through the secure checkout or your payment provider’s official process.

We may review transactions where information does not match or potential unauthorized activity is identified. If a transaction cannot be verified, we may cancel the order. If payment has already been collected for an order we cancel, we will arrange a refund. If payment has only been authorized, we will arrange cancellation of the authorization where supported.

Your bank determines when a released authorization is removed from your account.

7. Declined Payments and Duplicate Charges

If a payment is declined or unsuccessful:

• Check your payment details, billing address, expiration date, and available funds.
• Complete any authentication requested by your payment provider.
• Contact your bank to check whether online or international transactions are permitted.
• Try another payment method available at checkout.

If you see a pending transaction but have not received an order confirmation, check your email and spam folder before placing another order. Contact us if you are unsure whether the order was completed.

An unsuccessful payment attempt may leave a temporary authorization. Its release time depends on your bank or payment provider.

If you believe you have been charged more than once for the same order, email info@aceprod.shop with your order number, transaction date, and the amounts involved. We will investigate and refund any confirmed duplicate amount collected by ACEPROD.

8. Payment Security

Payments are handled through Shopify checkout and the applicable payment providers.

Do not send your full card number, card security code, banking password, or one-time verification code to ACEPROD by email. Enter sensitive payment information only through the secure payment interface.

For billing assistance, provide your order number and a description of the issue. If needed to identify a transaction, we may ask for the card’s last four digits. Please redact unrelated financial information from any supporting screenshots.

9. Cancellations and Refund Payments

Cancellation and return eligibility are addressed in our Return and Refund Policy and remain subject to applicable consumer law. This section explains how refunds are returned to your payment method.

If an order is canceled before an authorized payment is collected, the authorization may be canceled instead of a refund being issued. Your bank controls when the pending hold disappears.

For payments collected through Shopify Payments, refunds are issued to the original payment method. We cannot redirect these refunds to an unrelated card, account, or third party.

Once a refund is issued, allow up to 10 business days for it to appear in your account. This is an estimated processing timeframe, not a guaranteed receipt date. Processing delays can occur. This period is separate from any return assessment or refund approval process.

If your refund has not appeared after 10 business days, contact us so we can check its status and provide available tracking information.

If your original card has expired, been canceled, or been replaced, your card issuer manages how the refund is credited. Contact the issuer for assistance.

Currency conversion may cause the amount credited in your account currency to differ from the original debit. Fees charged separately by your bank are subject to that bank’s terms and refund practices.

10. Billing Disputes and Unauthorized Transactions

If you do not recognize a charge or believe an amount is incorrect, contact us so we can investigate.

If you suspect unauthorized use of your payment method, notify your bank or payment provider promptly.

You are not required to contact ACEPROD before exercising a legal right to dispute a transaction. Nothing in this policy limits rights available under applicable law or your payment provider’s rules.

11. Changes to This Policy

We may update this policy to reflect changes in payment services or our business practices. Revised terms apply to orders placed after publication and will not retroactively reduce your rights relating to an existing purchase.

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded or limited, including rights under Australian Consumer Law where applicable.

12. Contact Us

For payment questions or billing assistance, please contact:

ACEPROD
Website: aceprod.shop
Email: info@aceprod.shop
Business Address: UNIT 50, 73 ANGLESEA ST, BONDI NSW 2026, AUSTRALIA

Support Hours:
Monday–Saturday: 9:00 AM–6:00 PM, Sydney time