Refund policy

This Return and Refund Policy applies to purchases made through aceprod.shop.

aceprod.shop sells women’s fashion clothing, including dresses, mini dresses, fashionable denim jeans, playful skirts, fitted trousers, and related apparel.

For any return, refund, cancellation, damaged-item, incorrect-item, or product-quality enquiry, please contact us at:

Email: info@aceprod.shop

This policy does not exclude, limit, or replace any mandatory rights you may have under applicable consumer-protection laws.

1. Our 30-Day Return Policy

We offer a voluntary 30-day return period for eligible change-of-mind returns.

You may request a return within 30 calendar days after delivery. If your order is delivered in multiple parcels, the return period starts on the date the final item in your order is delivered.

To start a return, email info@aceprod.shop with:

  • Your full name

  • Your order number

  • The email address used to place the order

  • The item or items you wish to return

  • The reason for your return

Please do not send an item back before contacting us. We will provide return instructions and the authorised return address by email.

2. Eligibility for Change-of-Mind Returns

To qualify for a voluntary change-of-mind return, items must be returned in resalable condition.

Eligible items must be:

  • Unworn, except for trying them on indoors to check fit

  • Unwashed and unused

  • Free from perfume, deodorant, makeup, marks, stains, pet hair, odours, or damage

  • Unaltered and not repaired by the customer or another party

  • Returned with original tags attached where tags were supplied

  • Returned with any original accessories or packaging supplied with the item, where reasonably applicable

Trying an item on carefully to check its size and fit is permitted. However, clothing that has been worn outside, washed, altered, damaged, or handled beyond what is reasonably necessary to inspect it may not qualify for a voluntary return.

Items purchased during a promotion or sale may be returned under the same conditions unless the relevant product page clearly states otherwise. Your statutory rights are not affected by a sale, discount, or promotion.

3. How to Request a Return

To request a return, please email info@aceprod.shop before sending any item back.

Please include your order number, the item name, and the reason for the return. We may ask for additional information, photographs, or proof of purchase where this is reasonably needed to review your request.

After reviewing your request, we will provide return instructions. Please use a tracked return service where possible and keep your proof of postage until your return and refund have been completed.

4. Return Postage Costs

For approved change-of-mind returns, customers are responsible for the cost of return postage.

Any original delivery charge paid at checkout, if applicable, is not refundable for a voluntary change-of-mind return unless required by applicable law.

If an item is confirmed to be faulty, damaged, incorrectly supplied, unsafe, or not as described, we will provide an appropriate remedy in accordance with applicable law. This may include reimbursing reasonable return-postage costs where required.

Please keep any postage receipts if you are returning an item because it is faulty, incorrect, or otherwise non-compliant.

5. Inspection of Returned Items

Once a returned item arrives, we will inspect it to confirm whether it meets the conditions of our voluntary return policy or whether a statutory consumer remedy applies.

If the item qualifies for a return, we will process the applicable refund. If the item does not meet the voluntary-return conditions, we will contact you to explain the outcome and discuss any available options.

The return-inspection process does not remove or restrict any consumer right that applies by law.

6. Refund Method and Timing

Approved refunds are issued to the original payment method used for the purchase, unless another method is required by law or expressly agreed with you.

For approved voluntary returns, we will initiate the refund after we receive and inspect the returned item.

Refunds will normally be initiated within 14 calendar days after we receive the returned item or receive evidence that it has been sent back, where applicable. Your bank, card issuer, or payment provider may require additional time to show the refund in your account.

Refunds normally cover the amount paid for the eligible returned item. If you received a discount, the refund will reflect the amount actually paid for that item.

We do not charge a restocking fee for approved returns.

7. Faulty, Damaged, Incorrect, or Not-as-Described Items

Please contact us at info@aceprod.shop as soon as reasonably possible if you receive an item that is:

  • Damaged on arrival

  • Faulty or defective

  • Incorrectly supplied

  • Missing from your order

  • Significantly different from its product description or images

  • Unsafe or unsuitable for its normal purpose

Please include your order number, a description of the issue, and photographs where available. Photographs can help us assess the matter quickly, but they are not intended to remove any legal right.

Where an item has a confirmed problem, we will provide a remedy in accordance with applicable law. Depending on the nature and seriousness of the issue, this may include a repair, replacement, partial refund, full refund, or another legally required remedy.

8. Sizing and Fit

We recommend reviewing each product description, available images, and sizing information before placing an order.

Sizing, fabric, cut, and fit can vary between garments. Choosing an unsuitable size, preferring a different colour or style, or changing your mind about an item does not by itself mean that the item is faulty.

However, eligible clothing may still be returned under our 30-day change-of-mind policy if it meets the conditions set out in this policy.

9. Exchanges

If you would like a different size, colour, or style, please contact us at info@aceprod.shop.

Exchanges are subject to item availability and return eligibility. Where an exchange is not available, you may return an eligible item for a refund and place a new order for the preferred item.

This section does not limit any right to a replacement where required by applicable law.

10. Order Cancellations

If you wish to cancel an order, please contact info@aceprod.shop as soon as possible and include your order number.

We will do our best to cancel an order before it is dispatched. However, cancellation cannot be guaranteed once order processing or fulfilment has begun.

If your order has already been dispatched, you may request a return after delivery in accordance with this policy and any applicable legal rights.

11. Your Statutory Consumer Rights

Nothing in this policy excludes or limits any consumer right, guarantee, remedy, cancellation right, or refund right that cannot lawfully be excluded.

If the laws of your country, state, province, or territory provide greater protection than this policy, those laws will take priority.

Customers located in regions with statutory withdrawal or cancellation rights may exercise those rights in accordance with applicable law. Where required by law, we will provide the relevant refund and return process.

12. Contact Us

If you have questions about a return, refund, cancellation, exchange, damaged item, incorrect order, or product issue, please contact:

aceprod.shop
Email: info@aceprod.shop