Shipping policy

This Shipping Policy applies to orders placed through aceprod.shop.

aceprod.shop sells women’s fashion clothing, including dresses, mini dresses, fashionable denim jeans, playful skirts, fitted trousers, and related apparel.

For shipping enquiries, delivery questions, tracking assistance, address updates, or support with a delayed parcel, please contact us at:

Email: info@aceprod.shop

1. Shipping Coverage

aceprod.shop offers standard shipping to eligible delivery destinations shown at checkout.

Available delivery destinations may depend on carrier coverage, product availability, and the delivery address entered at checkout. If a destination is not available for shipping, an eligible delivery option will not be displayed during checkout.

2. Free Standard Shipping

We offer free standard shipping on all eligible orders.

  • No minimum order value is required.

  • No shipping code is required.

  • There is no standard shipping charge at checkout.

  • Free standard shipping applies to the initial delivery of your order.

If an order is shipped in more than one parcel, no additional standard shipping charge will be applied for those separate shipments.

Return-postage costs, where applicable, are governed by our Return and Refund Policy. Free outbound shipping does not affect any statutory rights you may have in relation to faulty, damaged, incorrect, or non-compliant goods.

3. Order Processing

Orders are processed after successful payment authorisation and order confirmation.

Most orders are prepared for dispatch within 1–3 business days. Processing may take longer during periods of high order volume, public holidays, special promotions, inventory checks, or where we need to confirm order details.

Business days are Monday to Friday, excluding public holidays in the relevant fulfilment location.

The processing period is included in the estimated total delivery timeframe stated below.

4. Estimated Delivery Time

Our estimated total standard delivery timeframe is:

15–20 calendar days from successful order confirmation

This estimate includes both order processing and standard transit time.

A calendar day includes weekends and public holidays. Delivery timeframes are estimates, not guaranteed delivery dates.

Actual delivery may vary depending on factors such as:

  • Your delivery location

  • Carrier capacity and operational conditions

  • Weather events, natural disruptions, or public holidays

  • Peak shopping periods and promotional events

  • Customs processing, where applicable

  • Incomplete, incorrect, or inaccessible delivery addresses

  • Delivery attempts, redirection requests, or collection requirements

We will make reasonable efforts to keep you informed if we become aware of a significant delay affecting your order.

5. Order Confirmation and Dispatch Updates

After you place an order, you will receive an order-confirmation email at the email address provided at checkout.

Once your order has been dispatched, we may send a dispatch confirmation containing available shipment details. Tracking information will be provided where it is made available by the relevant shipping carrier.

Please check your email inbox and spam or junk folder for order-related messages from aceprod.shop.

6. Tracking Your Order

Where tracking is available, you may use the tracking information included in your dispatch email to monitor the progress of your delivery.

Tracking updates are generated by the relevant carrier and may take time to appear after dispatch. Carrier scans and delivery events can sometimes be delayed or updated after the parcel has moved through the delivery network.

If you cannot find your tracking information or need assistance understanding a delivery update, please contact us at info@aceprod.shop with your order number.

7. Delivery Address Accuracy

You are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please check your name, unit number, street address, city or suburb, state or region, postcode, country, and contact details carefully before submitting your order.

If you need to update your delivery address, contact us at info@aceprod.shop as soon as possible. We will do our best to assist before dispatch, but we cannot guarantee that an address can be changed once an order has entered processing or has been handed to the carrier.

aceprod.shop is not responsible for delays or failed deliveries caused by an incorrect, incomplete, inaccessible, or unsupported address supplied by the customer. This does not affect any rights that cannot be excluded under applicable law.

8. Delayed Deliveries

Although we aim to deliver orders within the stated 15–20 calendar-day estimate, delays can occasionally occur.

If your order has not arrived within the estimated timeframe, please contact us at info@aceprod.shop and include:

  • Your full name

  • Your order number

  • The email address used at checkout

  • Your delivery address

  • Any tracking information available

We will review the order information and, where appropriate, contact the shipping provider or take other reasonable steps to assist.

Nothing in this policy limits your rights if goods are not supplied within the time required by applicable law or cannot be supplied as agreed.

9. Lost, Missing, or Damaged Deliveries

If your tracking information shows that an order has been delivered but you cannot locate it, please first check with household members, neighbours, building reception, or any safe delivery location that may be available.

If you still cannot locate the parcel, contact us at info@aceprod.shop as soon as reasonably possible. We may need to request further information or ask the delivery provider to investigate.

If your parcel arrives visibly damaged, or an item is missing or damaged inside the parcel, please contact us with your order number and photographs where available. We will assess the issue and provide an appropriate solution in accordance with applicable law.

10. Failed Delivery Attempts and Returned Parcels

A carrier may make a delivery attempt, leave a collection notice, redirect a parcel to a collection point, or return a parcel if it cannot be delivered.

If an order is returned to us because of an incorrect address, refusal of delivery, repeated unsuccessful delivery attempts, or failure to collect a parcel, we will contact you using the details provided at checkout.

Any re-delivery arrangement will be discussed with you before further action is taken. Additional delivery costs may apply only where permitted by law and where the issue was caused by customer-provided delivery information or delivery instructions.

11. Returns and Refunds

Our Return and Refund Policy applies to eligible returns and refunds.

If you need to return an item, please contact info@aceprod.shop before sending it back. Do not send returns to an address shown on the original parcel unless we have specifically instructed you to do so.

For products that are faulty, damaged, incorrectly supplied, unsafe, or not as described, your statutory consumer rights apply in addition to this Shipping Policy.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery operations, shipping availability, or legal obligations.

The version published on aceprod.shop at the time you place your order will generally apply to that order, unless a change is required by law or is more favourable to you.

13. Contact Us

For shipping, delivery, tracking, or order enquiries, please contact:

aceprod.shop
Email: info@aceprod.shop