Shipping policy

This Shipping Policy applies to fashion bags purchased directly from ACEPROD at aceprod.shop. It explains our shipping availability, charges, delivery estimates, and procedures for resolving delivery issues.

1. Delivery Availability

ACEPROD primarily serves customers in North America. We accept orders for delivery to destinations supported by our checkout.

Enter your complete delivery address at checkout to confirm availability. Delivery availability may vary by country, region, postal code, and address type. Our focus on North America does not mean that every North American address is supported.

If we discover that we cannot deliver an accepted order, we will notify you. If a suitable delivery arrangement cannot be agreed, we will cancel the affected order and refund the payment collected for it.

We will not require an additional standard shipping payment to complete an order purchased with free standard shipping.

2. Free Standard Shipping

ACEPROD offers free standard shipping on all orders to supported delivery destinations, with no minimum purchase requirement.

The standard shipping charge shown at checkout is zero. We do not charge a separate standard-delivery handling or packaging fee.

Free standard shipping covers outbound delivery to your order’s delivery address. Return shipping responsibilities are explained in our Return & Refund Policy.

Taxes and import charges are addressed in Section 7.

3. Handling and Estimated Delivery Times

Our standard shipping estimates are:

The total estimate includes both handling and transit. The handling period is not added again to the 6–11 business-day estimate.

Handling includes reviewing the order, preparing and packing the items, and handing the parcel to the carrier. Creating a shipping label alone does not mean that the order has been dispatched.

Transit begins when the carrier receives the parcel for shipment.

These are estimated timeframes, not guaranteed arrival dates. They do not remove any specific delivery commitment made for your order or your rights concerning delayed or undelivered goods.

If we become aware that we cannot meet the stated handling timeframe, we will follow the delay procedures in Section 6.

4. Business Days and Order Processing

For the delivery estimates in this policy, business days are Monday through Friday, excluding applicable public holidays when the relevant fulfillment operation or carrier does not operate.

The order date is not counted as a completed business day. The first following business day is day one of the estimate. Weekends and applicable public holidays are excluded.

Customer support hours are separate from shipping calculations. Saturday customer support availability does not mean that Saturday counts toward the handling or transit estimate.

Please provide accurate payment and delivery information. If an issue prevents us from processing your order, we will contact you and explain any effect on shipment. We will not silently restart the delivery estimate or use verification procedures to avoid applicable delay-notification or refund obligations.

5. Order Confirmation and Tracking

Review your order confirmation carefully, including the products and delivery address. An order confirmation does not mean that the parcel has shipped.

We will send a shipment notification to the email address provided with your order when it is dispatched. Where tracking is available, we will include the tracking number or tracking link.

Carrier tracking may take time to update, and a gap between scans does not necessarily mean that a parcel is lost.

If you cannot find an order or shipment email, check your spam or junk folder. You may also email info@aceprod.shop with your order number for assistance.

If an order is sent in separate parcels, we will not charge additional standard shipping fees. Separate dispatch does not automatically extend the delivery commitment for any remaining items.

6. Delayed Shipment or Delivery

Weather, carrier disruptions, customs inspections, and other events may affect shipment or delivery.

If we cannot dispatch within the stated handling timeframe, we will notify you without waiting for you to request an update. We will explain the delay, provide a revised shipment date where reasonably available, and explain your cancellation and refund options.

Where applicable law requires consent to a shipment delay, we will obtain that consent. We will not treat silence as consent where express consent is required. If cancellation and a refund are required because consent has not been obtained, we will provide them.

If the order has shipped but has not arrived by the end of the estimated delivery window, contact info@aceprod.shop. We will investigate, provide available updates, and arrange the appropriate resolution.

Describing a delivery date as estimated does not allow us to postpone delivery indefinitely or exclude rights to cancellation, refunds, or other remedies.

7. Taxes, Duties, and Customs

Free standard shipping does not mean that a purchase is exempt from taxes or import charges.

Taxes or duties collected by ACEPROD are shown at checkout before payment.

Cross-border shipments may be subject to import duties, taxes, or customs clearance charges assessed by destination authorities or carriers. Where separate payment by you is required, we will disclose that responsibility in the delivery information presented before you place the order.

This policy does not create a previously undisclosed obligation to pay import charges and does not authorize ACEPROD to add charges after checkout.

Customs processing may affect delivery timing. Contact us if a customs issue affects your parcel so we can assist with information or documents reasonably available to us.

Refunds of amounts paid directly to customs authorities or other third parties follow their procedures, without limiting any reimbursement rights you have against ACEPROD under applicable law.

8. Address Corrections and Cancellation Requests

Provide a complete delivery address, including any necessary apartment, suite, unit, and postal code information.

To request an address correction or cancellation, email info@aceprod.shop promptly with your order number and the requested change.

We will check whether fulfillment can be stopped or amended. Sending a request does not automatically stop processing or dispatch. Voluntary changes and cancellations may not be possible once fulfillment has progressed.

We will not make a material change to your delivery destination without appropriate authorization.

These limitations do not restrict statutory cancellation rights, including rights arising from an applicable shipment delay.

9. Unsuccessful Delivery and Returned Parcels

If delivery is unsuccessful or the carrier requests collection, review the carrier’s delivery instructions and contact us if you need assistance.

If a parcel is returned to the sender, we will review the reason and contact you about the available options, which may include redelivery or a refund.

A returned parcel is not automatically forfeited. We will not impose an undisclosed penalty or automatically deduct shipping or handling fees.

If you request a separate delivery service that would involve a charge, we will explain the service and cost and obtain your agreement before arranging it. You will not be charged for correcting a delivery error for which ACEPROD is responsible.

Any resolution remains subject to your rights under applicable law.

10. Missing Parcels or Delivery Disputes

If tracking shows delivery but you cannot locate the parcel, please:

• Check the delivery address in your order confirmation.
• Check your usual delivery location or building reception.
• Ask household members or building staff whether they accepted it.
• Email info@aceprod.shop if the parcel remains missing.

These steps assist the investigation and do not remove your consumer rights.

We will review the available evidence and contact the carrier where appropriate. A “delivered” scan alone does not conclusively establish that you received the parcel.

Where the order has not been delivered and you are entitled to a replacement or refund, we will provide the appropriate remedy. You do not need to return an item you never received.

An investigation will not be used to postpone a remedy beyond a deadline imposed by applicable law.

11. Damaged, Incorrect, or Incomplete Orders

Contact info@aceprod.shop if your bag arrives damaged, you receive an incorrect product, or an item is missing.

Include your order number or other reasonable proof of purchase and a description of the issue. Photographs of the product and packaging can help where reasonably available. An unboxing video is not required.

If possible, retain the packaging while the issue is assessed. Original packaging is not a mandatory condition for exercising statutory rights concerning faulty or incorrect products.

We will investigate and provide an appropriate remedy under our Return & Refund Policy and applicable law. Where a confirmed product or delivery issue requires a return, ACEPROD will cover reasonable return shipping costs.

12. Shipping-Related Refunds

When an order cancellation takes effect, we will refund payment collected for the canceled items and any related charges no longer applicable.

We will issue the refund within 7 business days after cancellation takes effect. For another shipping-related refund, we will issue it within 7 business days after confirming that the refund is due.

These processing periods do not make statutory refunds discretionary. Any earlier legal deadline, legally required starting date, or statutory method of counting days takes precedence.

For our refund processing, business days mean Monday through Friday, excluding public holidays in New South Wales, Australia. This definition does not extend a legally required refund deadline.

If an entire order cannot be delivered and a full refund is due, we will refund the full amount paid for that order. We will not deduct an assumed outbound shipping cost from an order purchased with free standard shipping.

Refunds are issued through the original payment method. We do not deduct our payment processing fees from your refund.

After we issue a refund, your bank or payment provider may take up to 10 additional business days to credit it. This is an estimated banking timeframe, not a guaranteed arrival date. Contact us if the refund has not appeared after that period.

If payment was authorized but not collected, we may cancel the authorization instead. Your financial institution determines when the pending hold disappears.

For change-of-mind returns after delivery, refer to our Return & Refund Policy.

13. Business Address, Policy Changes, and Consumer Rights

Our business address is provided for business contact purposes. It does not, by itself, identify the product’s country of manufacture, shipping origin, warehouse, or return destination.

Please contact us for the confirmed return address before sending merchandise back.

Nothing in this policy excludes or limits mandatory consumer rights, including rights under Australian Consumer Law where applicable and other mandatory protections applicable to your purchase.

Updates to this policy apply to future orders. They will not retrospectively reduce a delivery commitment, refund entitlement, or other right applicable to an existing order.

14. Contact Information

For shipping questions, delivery assistance, address corrections, or cancellation requests, contact:

ACEPROD
Website: aceprod.shop
Email: info@aceprod.shop
Business Address: UNIT 50, 73 ANGLESEA ST, BONDI NSW 2026, AUSTRALIA

Support Hours:
Monday–Saturday: 9:00 AM–6:00 PM Eastern Time (ET)