Privacy policy

This Privacy Policy explains how ACEPROD collects, uses, discloses, and retains personal information when you visit aceprod.shop, purchase our fashion bags, request customer support, or otherwise interact with us.

In this policy, “ACEPROD,” “we,” “us,” and “our” refer to the business operating this store. “Personal information” means information that identifies you, relates to you, or can reasonably be linked to you.

This policy provides information about our privacy practices. Visiting our website does not, by itself, constitute consent to processing for which separate consent is required.

1. Who Is Responsible for Your Information

ACEPROD is responsible for the personal information we handle in operating our store and managing our customer relationships.

Our store is hosted on Shopify. Shopify and payment providers also process personal information to deliver their services. Their responsibilities and privacy practices depend on the service and the purpose of processing.

For questions or requests concerning ACEPROD’s handling of your information, contact info@aceprod.shop. Our full contact details appear below.

2. Personal Information We Collect

The information involved depends on how you interact with our store.

Please avoid including unnecessary sensitive information in support messages or photographs. Never email us your full payment card number, card security code, banking password, or one-time authentication code.

3. Sources of Information

We receive personal information:

• From you, when you place an order, contact us, use an account, or submit a request.
• Through the website and Shopify, as you browse, use checkout, or interact with store features.
• From service providers, such as payment processors and carriers, when they provide payment status, tracking updates, delivery information, or information needed to investigate a transaction.
• From services you choose to use, such as an accelerated checkout provider, according to your interaction with that service.

Where you provide another person’s information for delivery, provide only what is necessary and make sure you are authorized to provide it.

4. How We Use Personal Information

We use personal information as necessary to:

• Receive, process, fulfill, and deliver orders.
• Process payments, cancellations, returns, and refunds.
• Provide order confirmations, delivery updates, and other service communications.
• Respond to questions and investigate complaints.
• Maintain customer accounts where used.
• Detect and investigate suspected fraud, unauthorized transactions, and security incidents.
• Diagnose technical problems and understand store performance.
• Keep required transaction records and meet legal obligations.
• Resolve disputes and establish or defend legal claims.
• Record and implement privacy and communication choices.

Optional marketing, personalization, or advertising activities are subject to applicable notice, consent, and opt-out requirements. Providing information to place an order does not authorize unrelated uses. We will not use photographs or other content submitted for customer support in advertisements or product listings without your consent.

If you do not provide information necessary to process an order or deliver a product, we may be unable to complete that service.

5. Shopify and Payment Processing

Shopify provides the ecommerce platform supporting our website, checkout, and order administration. Information about your interactions with our store is processed by Shopify to provide these services.

We use Shopify Payments as our primary payment processor. Payment credentials are handled through the applicable payment interface and payment providers. ACEPROD receives the transaction information needed to manage the order, verify payment, handle disputes, and issue refunds.

If you use Shop Pay or another available wallet or accelerated checkout service, that provider also processes information under its own privacy terms.

Shopify processes information on our behalf for certain store services. For some consumer services and Enhanced Services, Shopify determines its own purposes and means of processing. Details about Shopify’s processing and applicable choices are available in the Shopify Consumer Privacy Policy and Section 7 below.

6. Cookies and Similar Technologies

Our website and its platform use cookies and similar technologies to support functions such as shopping carts, checkout, account access, security, and remembering preferences.

Depending on the features in use and applicable privacy choices, these technologies can also support analytics, personalization, and advertising measurement.

Where consent is required for nonessential cookies or similar technologies, we will obtain it before using those technologies. If a cookie banner or privacy-settings link is displayed, you can use it to make or change your choices. You can also contact info@aceprod.shop about your privacy preferences. Consent-dependent processing remains subject to your choices and applicable law.

You can also use your browser settings to block or delete cookies. Blocking necessary cookies may affect checkout or other store functions. Deleting cookies can remove saved preferences and may require you to make your choices again.

Further information about Shopify’s technologies is available in the Shopify Cookie Policy.

7. Optional Personalization and Advertising Services

If Shopify Network Intelligence is enabled for our store, information about your store activity, including browsing and shopping interactions, is shared with Shopify for Enhanced Services. Shopify may use it together with information about your interactions with other merchants and Shopify to support personalization, service improvements, and advertising. These services can involve disclosures to other service providers and advertising partners, including recipients in other countries, as described in Section 9.

Certain advertising-related disclosures may qualify as a “sale,” “sharing,” or “targeted advertising” under applicable U.S. privacy laws, even where no money is exchanged for the information.

To submit an opt-out request concerning ACEPROD’s use or disclosure of your information for sale, sharing, or targeted advertising where applicable, email info@aceprod.shop. If our website displays a data sharing opt-out page or another privacy control, you can also use that method. We will act on requests as required by applicable law and our obligations under the services we use.

You can also learn about and exercise applicable choices regarding Shopify’s own processing through the Shopify Privacy Portal. Shopify’s portal does not replace requests concerning information controlled by ACEPROD.

Where legally required, we will honor recognized opt-out preference signals, including Global Privacy Control, for the processing covered by those signals. A browser-based signal generally relates to the browser or device sending it; the extent to which it also applies to an identified account depends on applicable law and the information available to process the request.

An advertising opt-out does not prevent processing reasonably necessary to fulfill your order, provide customer support, prevent fraud, or meet legal obligations. Unsubscribing from marketing emails and opting out of advertising-related data sharing are separate choices; you may request either or both.

8. When We Disclose Personal Information

Depending on the service involved, we disclose relevant personal information to the following categories of recipients for the purposes described below:

• Shopify and relevant technology providers, to host and operate the store.
• Payment processors and financial institutions, to process transactions, refunds, and payment disputes.
• Delivery and fulfillment providers, to prepare shipments, deliver products, and resolve delivery issues.
• Customer support and business service providers, where they help us manage communications, records, or technical services.
• Professional advisers and authorities, where necessary for legal, accounting, regulatory, or dispute-related matters.
• Recipients you authorize, when you request or consent to a particular disclosure.

Where the optional services described in Section 7 are used, Shopify and relevant advertising partners may receive online identifiers, browsing or shopping activity, and related interaction information for those services, subject to applicable notice, consent, and opt-out requirements. Sharing information for order fulfillment does not, by itself, authorize a recipient to use it for unrelated advertising.

If the business undergoes a sale, merger, or restructuring, relevant information may be disclosed as reasonably necessary for that transaction, subject to applicable confidentiality and data protection requirements.

9. International Processing

ACEPROD’s business address is in Australia, and our platform and service providers operate internationally. Your information may therefore be processed outside your state, province, or country.

Shopify’s international operations and service arrangements include Canada, the United States, Singapore, and Ireland. The locations involved in processing a particular customer’s information depend on the Shopify entity and service providers involved. This is not a statement that every customer’s information is sent to every listed country.

Privacy laws and government access rules can differ between countries. Where applicable law requires safeguards for an international transfer, we will apply the required safeguards. Describing a transfer in this policy does not, by itself, constitute your consent where separate consent is required or waive protections available to you.

Information about Shopify’s providers is available on its Subprocessors page. Contact us for information about overseas disclosures relevant to your dealings with ACEPROD.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purpose for which it is held, taking applicable legal requirements into account.

Retention depends on the type of record:

• Order and payment records may be needed for accounting, tax, refunds, and disputes.
• Customer service records may be needed to resolve an issue and document the outcome.
• Account information may be needed while the account remains in use.
• Security records may be needed to investigate fraud or protect the store.
• Privacy request and suppression records may be retained to document compliance and respect your choices.

When information is no longer needed and no applicable legal basis for retention remains, we will delete it or de-identify it as appropriate. Deleting a customer account does not necessarily delete transaction records that must or may lawfully be retained for tax, accounting, fraud prevention, or dispute resolution. If a deletion request cannot be fulfilled in full, we will explain the applicable reason to the extent required by law.

11. Marketing Preferences

If you subscribe to marketing communications, or we otherwise send them where legally permitted, you may unsubscribe using the instructions in the message or by emailing info@aceprod.shop.

Opting out of marketing does not prevent necessary communications about an existing order, refund, security issue, or privacy request.

Withdrawing consent applies to future processing based on that consent. It does not automatically require deletion of information we must retain for another lawful purpose.

12. Your Privacy Rights

Depending on your location and the laws applicable to ACEPROD, you may have rights to:

• Request access to personal information and information about its use and disclosure.
• Request correction of inaccurate information.
• Request deletion, subject to legal exceptions.
• Receive a portable copy of certain information.
• Withdraw consent where processing relies on consent.
• Object to or restrict certain processing.
• Opt out of applicable sales, sharing, or targeted advertising.
• Limit certain uses of sensitive personal information where the law provides that right.
• Appeal a decision on a privacy request where applicable.

For California residents, these rights apply where the California Consumer Privacy Act covers the relevant processing. Other U.S. states may provide similar rights. Canadian and Australian residents may have access, correction, consent, and complaint rights under applicable laws.

We will not unlawfully discriminate against you for exercising a privacy right.

13. How to Submit a Privacy Request

Email info@aceprod.shop with the subject “Privacy Request.” Describe what you would like us to do and provide enough information to identify the relevant records, such as the email address used for an order. You do not need to make a purchase or create a new customer account to contact us about your privacy rights.

We may need to verify your identity before providing access, correcting records, or deleting information. Verification will be proportionate to the request. We will not require identity verification for an opt-out request where the law prohibits it.

An authorized representative may submit a request where permitted by law. We may ask for evidence of that authorization.

We will acknowledge, assess, and respond to privacy requests within the time required by applicable law. If a permitted extension is needed, we will provide any required notice and explanation. If we cannot fulfill a request, we will explain the reason and any available appeal process. To appeal, email info@aceprod.shop with the subject “Privacy Request Appeal.” These procedures do not limit your right to complain to a competent authority.

14. Security

We take reasonable measures appropriate to the information involved to protect it against unauthorized access, misuse, loss, or disclosure.

No website, transmission method, or storage system can guarantee absolute security. This limitation does not exclude our responsibility to apply appropriate safeguards or meet applicable data protection obligations. Please protect access to your email and customer account and notify us promptly if you suspect unauthorized activity.

Where a security incident triggers a legal notification obligation, we will provide the required notifications.

15. Privacy of Children

Our store is intended for a general shopping audience and is not directed to children under 13. If we become aware that information from a child has been collected without consent or another authorization required by law, we will take appropriate steps to address the collection, including deletion where required.

If you believe a child has provided information to us, contact info@aceprod.shop. Where applicable law requires a parent’s consent or a minor’s opt-in for particular processing, including sale or sharing, that processing is subject to those requirements. The reference to age 13 does not limit protections that apply to older minors.

16. Third-Party Services and Links

When you follow a link to another website or choose to use an independent payment, wallet, or other third-party service, that provider’s privacy practices apply to its processing.

Review the provider’s privacy information before supplying personal information. This does not remove ACEPROD’s responsibility for disclosures we make.

17. Complaints and Policy Changes

If you have a privacy concern, contact us using the details below. We will review the concern and explain our response.

You may also complain to the privacy regulator or other authority responsible for your location, where applicable. Relevant authorities may include the Office of the Australian Information Commissioner or the Office of the Privacy Commissioner of Canada.

We may update this policy to reflect changes in our services, practices, or legal obligations. We will publish the revised policy with an updated date and provide additional notice or obtain consent where required. Publishing an update does not replace any legally required consent.

18. Contact Us

For privacy questions, requests, or complaints, please contact:

ACEPROD — Privacy Inquiries
Website: aceprod.shop
Email: info@aceprod.shop
Business Address: UNIT 50, 73 ANGLESEA ST, BONDI NSW 2026, AUSTRALIA

Support Hours:
Monday–Saturday: 9:00 AM–6:00 PM, Sydney time (AEST or AEDT, as applicable)